The Pink Elephant in the Room

Division in the salon is something we see regularly, it’s almost expected. Where does it usually come from. Is it gossip, jealously, miscommunication, or just being catty, yes to all. But, there is another hidden culprit that lies in many salons that stay divided that is not always dealt with. CHAIR HOPPERS, yep I said it Chair Hoppers!

I worked in a “corporate” mall salon many years ago, where the stylist work for the company and clients AND their information belong TO THE COMPANY. The stylist were expected to give top notch professional service but not to build a clientele. It’s true, so as clients returned to the salon a lot of times they were directed to any stylist that was available. Its pretty cool to the clients because they look at it as structured, organized and their needs being met promptly. I’ll be the one to call it out corporately it looks great but behind closed doors, it causes unintentional ruckus. It causes competition which causes division. Clients are unknowingly used as pawns.Now its uncomfortable and causes a BIG MESS.
When I noticed these situations unfold,it was a turn off for me as a stylist. It was also a distraction from focusing on giving clients the best service they deserved. When I opened up my salon, do you know that was the first rule written in our salon manual? Why, because some people do not understand integrity and order. We all know the cliché “It’s their money, they can spend it with whomever they want”. well one of my favorite cliché’s is “all money ain’t good money”. Part of having great comradery in a salon among the people is order and respect. The truth is in a privately owned salon,the stylist are independent self employed operators. Meaning, they are building there own business within a business. Their money is “their” money,and when they lose “they” lose and it creates tension.Some people say “don’t take it personal” well…. you have to look at it from more than just one side,that’s why I call it the pink elephant in the room.
I remember when I was looking for some insurance to purchase and I spoke to a representative. Well, I needed the coverage immediately and they weren’t getting back to me as fast as I liked. So a friend referred me to another office. Same company (independently owned) but different office. They asked me had I used this company before, I said yes and explained the situation.

They explained to me that they had a clause, stating that it was a conflict of interest so to speak and they would have to refer me to the original office I dealt with.Not only that BUT, they would talk to the representative themselves and explain why they were about to loose a client and to give me immediate attention. “WOW”, I really couldn’t do much but respect their policy OR go to a totally different company. Needless to say that original representative contacted me and got me all set.

So imagine if we all conducted business that way. Imagine, if an unpleased or just indifferent client was referred back to their original stylist to at least rectify any problems that may not have been unresolved.If they were unable to come to a resolution the stylist would refer the client to a stylist who may better assist them. To me that’s called customer service.

I think a common mistake clients make is try out all the different stylist in the same salon. That’s a no-no! … Do you want to know what we do at my salon? We take pride in building our own clientle, but “IF” I am on vacation,out of town,etc.,I make sure my clients are taken care of by referring them to another stylist within the salon. In return, after their service is preformed, they are referred BACK to there original stylist for their next appt. That’s it! No uncomfortable feelings, no tension between stylist (because they still have to work together),no tension with the clients. In the end,stylist have a comfortable drama free salon to work in and clients have a comfortable place to relax and get their hair done.

Do you know how many salons have been torn apart by this? Nope, because no one wants to admit its a problem. (kicking the pink elephant out of salons for GOOD #boom)

Maintaining Your Hair

Maintenance of your hair is vital and it will determine the results. If you choose to not tie your hair up at night, overprocess it, or buy dollar store hair products, then your results will probably not be much if any. But, if you educate yourself and follow through, then your progress will amaze you.

As the seasons change, you may notice your hair shedding more than usual. This is Normal! However, with the outdoor elements and indoor heating, it is drying to your hair out!

You must increase your moisture. This is also a good time to use a protein conditioner to reduce hair shedding. Use a silk scarf to wrap your hair. Try purchasing a ½ yard of fabric from a fabric store to ensure it is 100% silk. Satin is okay, however they have cotton threads which can cause dryness.

This section will be updated seasonally or contact me for a consultation. Please refer to the FAQ page to this site which may answer more of your questions.

WINTER BLUES

Everyone’s hair is dry, dry, dry! The lack of moisture ,dry ends,and lack of lustre is wrecking havoc on everyone including me. Well, allow me to give you a formula that i have been using.

I have been reintroduced to JOICO products, I use their Moisture Recovery Shampoo and conditioner. IT IS EXCELLENT! Even though I am an advocate of bouncy hair that blows in the wind, with no heavy oils that weigh your hair down,you still need to protect your hair.

A product that I totally recommend is Mizani overnight treatment as a moisturizer. Right now your winter products need to be different from your summer products.

So, as I continue to research more natural hair products then i will keep you informed.

Welcome

My name is Kelli. I have been a professional hairstylist since 1995. Beauty and Image is my passion. I pride myself on being an advocate for healthy, soft hair while preserving the sexy style of the woman. Continuously educating myself by taking advance courses in hair trends, cuts, and multi-techniques in coloring.

I thoroughly research the hair care products that I use and recommend. And I believe in educating my clients so they can understand and learn their individual hair care needs.

I cater to the versatile professional woman. Versatile meaning working woman who can work their hair in the boardroom, yet trendy to work it out at the afternoon affairs. Even conservative enough for her children, and sexy enough for her man.

As a working mother myself, time is of essence. I book appointments only by an hour to hour basis for your convenience and mine. I respect your time and ask my clients to respect mines so I can serve everyone efficiently and effectively.

I use high-end products that can only be purchased by licensed professionals through a sales consultant. My current preferences are Author Johnson Products, and Design Essentials. Both products are black-owned and are enriched with nutrients and deep moisturizers. They both provide a variety of products that cater to the client’s specific needs.

I offer all phases of hair styling and I cater to relaxed hair, natural hair, short cuts, ceramic press, braided cornrolls, sew-in-weaves, ponytails, and wraps. What’s your style? There will be occasional updates to this site so stay tuned…